At Endurance, we believe that the claims process starts well in advance of each claim. We partner with our clients from the start of the underwriting process to provide professional and efficient claims processing responsiveness to each client’s specific business situation.

• Claims are managed by our experienced claims teams, in-house professionals within our operating subsidiaries aligned with each of our specialty product lines. The team employs consistent standards across products and geographies established and monitored by our Chief Claims Officer, Catherine Kalaydjian.
• We don’t wait until you experience a loss to introduce you to our claims team. We assign a dedicated claims representative to each client account.
• Endurance was a leader in introducing paperless claims processing - we currently handle nearly all claims electronically. We led the industry in allowing our clients to submit their 2005 hurricane claims electronically, dramatically speeding up the claims process. Today, more than 90% of our claims are submitted on-line.
• Electronic claims can be submitted to our Claims Department:
  • Bermuda Claims Department
  • US–Insurance Claims Department
  • US–Reinsurance Claims Department
  • UK Claims Department
• In addition to handling claims, our claims staff conducts numerous audits of our insurance company clients throughout the year. As part of this process we provide our clients with independent claims analysis, perspective on mutual reserve philosophies, recommendations on third party consultants and attorneys, and overall ideas on improved loss notification processes.
• We are committed to partnering with our clients to develop creative solutions tailored to meet their business needs. Endurance is often in the role of facilitating multi-party risks as a result of our collaborative and proactive approach to claims settlement.

At Endurance, we take pride in the specialized professionals in our claims team who work closely with our clients to provide efficient, consistent and responsive risk management and claims processing services.

Claims Contacts

Catherine A. Kalaydjian (bio)
Executive Vice President, Chief Claims Officer
Endurance Specialty Holdings, Ltd.
ckalaydjian@endurance.bm
441-278-0919

Marc J. Karnell (bio)
Senior Vice President, Claims Director
Endurance Reinsurance Corporation of America
mkarnell@endurancereusa.com
914-468-8045

C. Robert Golenor (bio)
Senior Vice President, Claims Counsel
Endurance U.S. Insurance Operations
rgolenor@enhinsurance.com
213-270-7017

Alan Barlow (bio)
Senior Vice President, Claims Director
Endurance Worldwide Insurance Limited
abarlow@enduranceww.com
44 (0) 20 7337 2861

James T. McNamara (bio)
Senior Vice President, Reinsurance Claims
Endurance Specialty Insurance Ltd.
jmcnamara@endurance.bm
441-278-0889

Jeffrey L. Kaser (bio)
Senior Vice President and Counsel, Insurance Claims
Endurance Specialty Insurance Ltd.
jkaser@endurance.bm
441-278-0415

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